Privacy Policy

1. Who We Are

This Privacy Policy explains how Ekalon Solutions LLP ("Ekalon", "we", "our", or "us") collects, uses, stores, and protects your personal information when you access our website, submit enquiries, or engage our services.

2. Information We Collect

We may collect the following categories of information:

• Contact information (name, email address, phone number, company name).
• Project and enquiry information you submit through forms or email.
• Technical data such as browser type, IP address, and device metadata.
• Usage analytics such as visited pages, session duration, and referral source.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested information or proposals.
• Deliver, maintain, and improve our products and services.
• Communicate updates relevant to active projects or support requests.
• Monitor website performance, security, and user experience.
• Comply with legal, regulatory, and contractual obligations.

4. Legal Basis and Consent

Where required by applicable law, we process personal information based on consent, contractual necessity, legitimate business interests, or compliance with legal obligations. You may withdraw consent for optional communications at any time.

5. Data Sharing

We do not sell personal data. We may share information with:

• Trusted service providers (hosting, analytics, CRM, communication tools).
• Professional advisors and auditors where reasonably necessary.
• Regulatory authorities or law enforcement when legally required.

6. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including service delivery, dispute resolution, record-keeping, and legal compliance.

7. Security

We maintain reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction.

8. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data.
• Request correction, update, or deletion of your data.
• Object to or restrict certain processing activities.
• Request a copy of data you have provided to us.

9. Cookies and Analytics

We may use cookies and similar technologies to improve website functionality, understand visitor behavior, and optimize performance. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of third-party services.

11. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated effective date.

12. Contact Us

For privacy-related questions or requests, contact Ekalon Solutions LLP at ekalon.consulting@gmail.com or +91 98674 66628. Location: Mumbai, India.